Close a store or staff account

• Closure is self-service: verify the store’s registered contact number with the SMS code above, and each store on that number appears with its settlement position.
• Settle first: a store still owing cashback or fees cannot be closed — the panel stays open for settling, receipts and records until the balance is zero, then the Close button unlocks.
• On closure the store leaves the Manfaa app and map immediately, crediting stops, and every staff account is deactivated and signed out.

Transaction and settlement records are financial records and are retained for as long as the law requires — they are the shared ledger between the store, its customers’ cashback and Manfaa. Business details no longer appear anywhere public. Staff names and emails are anonymised on request after closure: write to [email protected].

Store owners and managers remove staff in the panel or app under Manage Employees — deactivation is immediate. A former staff member can also ask us directly at [email protected] to have their personal details (name and email) anonymised on a deactivated account; the actions they took while employed remain in the store’s records, attributed to a deactivated account.